Privacy Policy for SocialGo

Last Updated: 6/16/2025

Thank you for visiting SocialGo ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://www.SocialGo.com (the "Website") and our automated content creation and scheduling services (the "Services").

By accessing or using the Website and Services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website and Services.

1. INFORMATION WE COLLECT

1.1 Personal Data

We collect the following personal information from you:

- **Name**: We collect your name to personalize your experience and communicate with you effectively.
- **Email Address**: We collect your email address to send you important information regarding your orders, updates, and communication.
- **Business Information**: Business name, industry, contact details for service delivery.
- **Social Media Account Data**: When you connect social media accounts, we store access tokens and profile information necessary to provide our services.
- **Payment Information**: We collect payment details to process your orders securely. However, we do not store your payment information on our servers. Payments are processed by trusted third-party payment processors (Stripe).
- **Content Data**: Posts, images, videos, and other content you create or upload through our services.

1.2 Non-Personal Data

We may use web cookies and similar technologies to collect non-personal information such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Browsing patterns and website usage analytics
- Geographic location (country/region level)

2. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data based on the following legal grounds:

- **Contract Performance**: To provide our services and fulfill our contractual obligations
- **Legitimate Interest**: To improve our services, prevent fraud, and ensure security
- **Consent**: For marketing communications and non-essential cookies
- **Legal Obligation**: To comply with applicable laws and regulations

3. HOW WE USE YOUR INFORMATION

We collect and use your personal data for the following purposes:

- **Service Delivery**: Processing your orders, providing customer support, and delivering our social media management services
- **Account Management**: Creating and managing your user account and business profiles
- **Communication**: Sending order confirmations, service updates, and responding to inquiries
- **Improvement**: Analyzing usage patterns to improve our services and user experience
- **Marketing**: With your consent, sending promotional emails and personalized advertisements
- **Security**: Protecting against fraud, abuse, and security threats
- **Legal Compliance**: Meeting legal and regulatory requirements

4. DATA SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

- **Service Providers**: With trusted third-party service providers who assist in delivering our services (payment processors, cloud hosting, email services)
- **Social Media Platforms**: When you authorize us to post content on your behalf
- **Legal Requirements**: When required by law, court order, or to protect our rights and safety
- **Business Transfers**: In the event of a merger, acquisition, or sale of assets

5. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

- **Adequacy Decisions**: Transfers to countries with adequate data protection laws
- **Standard Contractual Clauses**: For transfers to countries without adequacy decisions
- **Explicit Consent**: When other safeguards are not available

6. DATA RETENTION

We retain your personal data for as long as necessary to:

- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill legitimate business purposes

Specific retention periods:
- **Account Data**: Retained while your account is active and for 3 years after closure
- **Content Data**: Retained as long as needed to provide services, typically 1 year after account closure
- **Payment Data**: Retained for 7 years for accounting and tax purposes
- **Marketing Data**: Retained until consent is withdrawn

7. YOUR RIGHTS (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

- **Right of Access**: Request a copy of your personal data we hold
- **Right to Rectification**: Request correction of inaccurate or incomplete data
- **Right to Erasure**: Request deletion of your personal data ("right to be forgotten")
- **Right to Restrict Processing**: Request limitation of how we process your data
- **Right to Data Portability**: Request transfer of your data to another service provider
- **Right to Object**: Object to certain types of processing
- **Right to Withdraw Consent**: Withdraw consent for marketing and non-essential cookies

To exercise these rights, contact us at [email protected].

8. COOKIES AND TRACKING

We use different types of cookies:

- **Essential Cookies**: Required for website functionality (always active)
- **Analytics Cookies**: Help us understand website usage (requires consent)
- **Marketing Cookies**: Used for personalized advertising (requires consent)
- **Functional Cookies**: Enhance user experience (requires consent)

You can manage your cookie preferences at any time by visiting our Cookie Preferences page.

9. SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your personal data:

- **Encryption**: Data encryption in transit and at rest
- **Access Controls**: Limited access to personal data on a need-to-know basis
- **Regular Security Audits**: Ongoing security assessments and improvements
- **Staff Training**: Regular privacy and security training for our team
- **Incident Response**: Procedures for handling data breaches

10. CHILDREN'S PRIVACY

SocialGo is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

11. THIRD-PARTY SERVICES

Our services may integrate with third-party platforms and services. This privacy policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use.

12. DATA PROTECTION OFFICER

For data protection inquiries, you may contact our Data Protection Officer at:
Email: [email protected]

13. SUPERVISORY AUTHORITY

If you are located in the EEA and have concerns about our data processing practices, you have the right to lodge a complaint with your local data protection authority.

14. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes via email or by posting a notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

15. CONTACT INFORMATION

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, you can contact us at:

Email: [email protected]
Data Protection Officer: [email protected]

Mailing Address:
SocialGo Privacy Team
[Your Business Address]

For all other inquiries, please visit our Contact Us page on the Website.

By using SocialGo, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.